My Work
Different problems. Different contexts. Same curiosity.
A selection of work across service design, research, strategy and proposition development, from improving complex existing services to exploring and designing new services aligned to customer needs.
Featured Projects
01 British Gas Business
Business Billing Experience Transformation
Helping businesses understand, trust and manage their bills.
RESEARCH | SERVICE DESIGN | BEHAVIOUR CHANGE
02 Centrica Home
Exploring new market opportunities
Understanding what people need when they first become responsible for energy.
STRATEGY | CUSTOMER RESEARCH | PROPOSITION DEVELOPMENT
03 Manchester FA
Greater Manchester Disability Football Strategy
Aligning partners around a shared vision for inclusive football
STRATEGY | INCLUSION | STAKEHOLDER ALIGNMENT
More work
04 British Gas Business
Solar Saver Proposition
05 Centrica Home
Refer-A-Friend Programme
06 Centrica Home
New Housing Connections
07 Centrica Home
Platform Migration
08 Moorside Rangers
moorsiderangers.com